Refund and Returns Policy

Effective Date: 18/05/2023

Thank you for choosing Shepparton Zaika. We strive to provide our customers with a delightful dining experience. This Refund Policy outlines the guidelines and procedures regarding refunds for our restaurant located at 67 Fryers St, Shepparton VIC 3630.

  1. General Refund Policy: 1.1. All refund requests must be made in the same day from the date of the original purchase. 1.2. Refunds will be provided in the original form of payment used for the purchase. 1.3. We reserve the right to decline refund requests if the customer fails to provide proof of purchase or if the refund request falls outside the specified refund period.

  2. Situations Eligible for Refunds: 2.1. Incorrect Orders: If you receive an order that is different from what you have originally requested, please contact our restaurant immediately. We will work with you to resolve the issue and may offer a refund if necessary. 2.2. Quality Issues: If you encounter any quality issues with the food you receive, such as improper cooking or spoiled ingredients, please contact us within [number of hours] hours of receiving your order. We may request additional information or proof to investigate the issue before processing a refund. 2.3. Order Cancellation: If you wish to cancel your order before it has been prepared, please contact us as soon as possible. If the order has not been started, we will provide a full refund. However, if the order is already being prepared or has been completed, we may not be able to process a refund.

  3. Non-Refundable Items: 3.1. Gift Cards: Gift card purchases are non-refundable and cannot be exchanged for cash. 3.2. Special Promotions: Refunds will not be provided for discounted items or purchases made during special promotional events unless otherwise specified at the time of purchase. 3.3. Dine-In Services: Refunds are generally not applicable to dine-in services unless the issue falls under the situations eligible for refunds as mentioned in Section 2.

  4. Refund Process: 4.1. To request a refund, please contact our restaurant directly via phone at [phone number] or email at [email address]. Provide us with your name, order details, reason for the refund request, and any supporting information or evidence, if applicable. 4.2. Our team will review your request and respond within a reasonable time frame. 4.3. If your refund request is approved, we will process the refund in a timely manner, usually within [number of business days].

Please note that our refund policy may be subject to change. We recommend checking our website or contacting us directly for the most up-to-date information regarding our refund policy.

If you have any questions or concerns regarding this policy, please feel free to contact us. We value your patronage and will do our best to address any issues you may encounter.

Shepparton Zaika Address: 67 Fryers St, Shepparton VIC 3630

Phone: (03) 5858 5660


Note: This refund policy is for informational purposes only and does not create a legally binding agreement. The restaurant reserves the right to modify or update this policy at its discretion.